At Zeleton Store, we want you to love your purchase. If, for any reason, you are not satisfied, please don’t hesitate to contact us for a refund or an exchange. We’ve outlined our return and refund policies to ensure a seamless experience for you.
Eligibility and Timeframe: You have up to 30 days from the ship date to return items. To be eligible for a return or refund, items must be in their original condition, unwashed, and unworn. Please note that final sale items cannot be returned or exchanged. Damaged or defective items may be returned or exchanged at any time.
Return Shipping Fee: Returns are entirely free. You can find instructions on how to return items by mail at the end of this policy.
Exchange Shipping Fee: Exchanges are also free. Detailed instructions for exchanging items by mail can be found at the end of this policy.
Proof of Purchase: To process a refund, we require proof of purchase, which can be provided in the form of the shipping confirmation email or the original credit card used for the purchase.
Gift Returns: If you received an item as a gift, you have options. Gifts returned with a gift receipt or invoice will receive a gift card for the purchase amount. Gifts returned without a gift receipt or invoice will receive a merchandise certificate by mail for the current selling price.
Extended Holiday Returns Policy: For items purchased online or in stores between October 24th and December 24th, you may return them by January 15th or within 30 days after purchase, whichever is later. Items returned by mail must reach our facility by January 15th or within 30 days after purchase, whichever is later. Please allow 5-7 days for return mail. Proof of purchase is required for all returns under this policy.
Refunds and Credits: Most refunds are issued in the original form of payment. For exchanges, the original item is returned first, followed by a new transaction to complete your exchange.
To Return Items by Mail:
Identify Items and Create Mailing Label:
If your order is eligible for a return, we’ll email you a return label.
Prepare Your Package:
Securely pack your return, ideally in the original packaging, and include your packing slip (generated through the interactive returns process).
Attach your shipping label to the package, ensuring that no other tracking labels are visible.
When your package is ready, you can:
For the U.S. Postal Service, hand it to your mail deliverer or drop it off at your nearest post office.
For UPS, drop it off at your nearest UPS location.
What Happens Next? We will process a refund for the cost of the returned merchandise as soon as we receive the delivery. You will receive an email confirmation once the return is complete. Refunds are issued in the original payment form, such as the credit card used for the order. Please note that it may take up to 10 additional business days for your credit card company to post the refund to your account.
Please note that we do not accept C.O.D. deliveries. If you opt not to use our prepaid shipping label, shipping expenses will be your responsibility. Additionally, original shipping and handling charges are non-refundable.
To Exchange Items by Mail:
Contact Us: Get in touch with us to order a replacement item, ensuring you receive the item you want along with any applicable discounts.
Return the Item: Follow the directions outlined in the “To Return Items by Mail” section above.
What Happens Next? We will charge your credit card for the replacement item and ship it to you free of charge. Once we receive the returned item, we will process a refund for the purchase amount to the original payment method, such as the credit card used for the order. Please note that it may take up to 10 additional business days for your credit card company to post the refund to your account.
For more information, please contact us at: Email:email@example.com Mon – Sat: 9AM-5PM GMT Address: 1020 Burnell Oaks Ln, Arcadia, California 91006